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How We Keep Your Account Information Safe

When you open an account at sbtoto, your personal details and payment information stay protected through encryption and secure storage.

Data collected only for account verificationEncryption protects your payment detailsYour withdrawal requests stay private
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sbtoto How We Keep Your Account Information Safe
GET IN TOUCH

How to Contact Us About Your Privacy

If you have questions about your data, want to request access to your records, or need to report a privacy concern, our support team is ready to help.

Live Chat Support Open the chat widget in the lobby during your timezone's active hours. Ask about data access, deletion requests or privacy concerns. We respond in minutes for urgent account issues.
Email Support Send formal data requests to our privacy email address. Include your account username and the specific information you need. Detailed requests receive written confirmation and documentation.
Account Settings Visit your account preferences to review stored contact details, linked payment methods and session history. Update your email or phone number at any time without contacting support.
DATA SECURITY

How We Handle Your Privacy Every Day

Protecting your information starts the moment you open an account. We use industry-standard encryption to secure all data travelling between your device and our servers, whether you're on desktop in Bandung or…

Encryption in Transit

Every deposit, withdrawal and login uses secure HTTPS encryption. Your data cannot be intercepted on public Wi-Fi or mobile networks. All payment processing routes through verified gateways.

Payment Token Storage

DANA, OVO, GoPay and QRIS details are converted to secure tokens. We never store full card or bank details, reducing fraud risk. Your actual payment info stays with your payment provider.

Account Access & Login

Your password is one-way encrypted — we cannot recover it or see it. Two-factor authentication via email or SMS adds a second verification layer for sensitive actions.

Data Retention Periods

Active account data stays on file for as long as your account is open. Transaction records are kept for two years for regulatory compliance and dispute resolution.

Third-Party Sharing

We share your data only with payment processors, compliance partners and law enforcement where legally required. We never sell your information to advertisers or other commercial partners.

Your Rights & Requests

You can request access to all data we hold, ask for corrections, or request deletion — where local law permits. Submit requests via email or live chat; we respond with confirmation and timelines.

Privacy Questions Answered

Below are the questions we hear most often about how sbtoto handles your personal information. If your question isn't here, our support team is ready to explain any part of our privacy policy in more detail.

We collect your full name, email, phone number, date of birth and country of residence. During your first deposit, we also collect banking or payment app details for DANA, OVO, GoPay or QRIS. This information is used to verify your identity, meet legal requirements and process your transactions securely.

Yes. You can request data deletion by contacting live chat or emailing our support team with your username. Deletion depends on local law and our legal obligations — transaction records needed for compliance or dispute resolution may be retained. We'll explain what can and cannot be deleted in response to your request.

Active account data stays on file as long as your account remains open. Transaction records are kept for two years to comply with financial regulations and resolve disputes. After two years, records are archived. You can request earlier deletion where local law permits; we'll confirm timelines during support response.

Yes. Your payment details are encrypted and converted to secure tokens — we never store your full card or bank account number. Deposits clear in seconds through verified payment gateways. Withdrawal requests are verified against your linked account before processing.

We do not sell or share your personal data with advertisers or third parties for commercial use. We share data only with payment processors to complete your transactions and with legal authorities where required by law. All partners must protect your data under the same security standards we use.

Contact our live chat team or email support immediately with details. We'll verify your account, review access logs and reset your password if needed. If your payment details were exposed, we'll help you unlink them and link a new payment method from DANA, OVO, GoPay or QRIS.

Yes. Request a data access report via email or live chat. Include your username and we'll prepare a full list of information we hold — contact details, payment records, login history and account notes. Response times are typically five to seven working days depending on account history size.

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