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Terms & Conditions That Govern Your Account

When you open an account with sbtoto, you're agreeing to a clear set of rules that protect both you and the platform.

Account eligibility rulesPayment and withdrawal termsAccount security and conduct
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sbtoto Terms & Conditions That Govern Your Account
CONTACT US ANYTIME

How to Reach Us About Policy Questions

Live Chat Available every day from 08:00 to 23:00 Jakarta time. Ask any policy question and we'll clarify the terms that apply to your account right away.
Email Support Send detailed policy questions to [email protected]. We respond within 24 hours with a full explanation and any documentation you need.
Account Settings Log in to your account and navigate to Settings → Legal to view your accepted terms, request data exports, or flag a policy concern directly.
DATA AND SECURITY

How We Protect Your Information and Rights

Encryption & Storage

All deposits and withdrawals via DANA, OVO, GoPay and QRIS are encrypted end-to-end. Your login credentials and payment details are stored on isolated servers and never shared with third parties.

Cookie Policy

We use cookies to track your session, remember your game preferences, and detect unusual login attempts. You can manage cookie settings in your account preferences at any time.

Account Verification

When you request a withdrawal, we verify your identity using the payment method you deposited from. This step protects your funds and prevents fraud on your account.

Data Retention

We keep your account data for the duration of your membership plus three years afterward for regulatory compliance. You can request deletion of non-essential data anytime.

Dispute Resolution

If you believe a transaction was unauthorised or a term was breached, contact [email protected] with details. We investigate within five business days and respond in writing.

Policy Updates

We notify you of any material changes to these Terms at least 30 days before they take effect. You can review the updated version in your account settings.

Frequently Asked About Our Terms

Account eligibility depends on local law where you live. You must be of legal age in your jurisdiction. During sign-up, we verify your age and location. If your region's law permits platform access, you'll be able to proceed to the next step.

You can close your account anytime in Settings → Account Closure. Any balance remaining must be withdrawn first. We'll send a confirmation email and retain your historical data for three years for compliance, then delete it.

The core terms cannot be changed by you, but we do notify you of any updates we make. Material changes take effect 30 days after we notify you. You can review the updated terms in your account settings before they go live.

Log in to Settings → Legal → Data Export. You'll receive a file containing your account details, transaction history, and any personal information we hold. Export requests are processed within seven business days.

You agree not to create multiple accounts, use bots, share your login, or attempt to exploit the platform. Players in Bandung and across Indonesia who breach these rules risk account suspension or permanent closure without refund of balance.

Withdrawals via DANA, OVO, GoPay and QRIS usually clear within 24 hours after verification. We verify your identity using your original payment method to prevent fraud. High-value withdrawals may require additional review.

Yes. Contact [email protected] with your game ID and time of play. We review game logs and payment records. If we confirm an error, we'll credit your account within five business days and provide a written explanation.

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